Front Office Supervisor

A Front Office Supervisor Intern assists in managing daily Front Office operations and collaborates with customers and Guests as part of a project demonstrating key capabilities in hotel management.

What will I be doing?

As a Front Office Supervisor Intern, you will support the management of daily Front Office activities and work directly with guests. The role involves managing first impressions by performing tasks such as:

• Supervising reception operations, including check-in/out procedures
• Assisting team members with guest requests and inquiries to ensure positive outcomes
• Communicating guest feedback to the Front Office Manager and Supervisors
• Providing high levels of customer service at all times
• Notifying the team of any VIP guests or special events
• Understanding hotel room categories, rates, packages, and promotions
• Monitoring the appearance, standards, and performance of the Front Office team, emphasizing training and teamwork
• Maximizing room occupancy and promoting hotel services through up-selling techniques
• Ensuring team members stay informed about all hotel offerings and policies
• Exhibiting leadership qualities that motivate team members to exceed standards
• Following safety, health, and fire regulations and procedures
• Adhering to company policies regarding front of house systems and equipment
• Maintaining brand standards
• Collaborating with other departments and fostering good working relationships
• Working with your Manager to identify and complete a specific project during your internship

What are we looking for?

Ideal candidates are those committed to delivering excellent guest service, with a positive attitude, good communication skills, and grooming standards. Previous experience in customer service and IT proficiency are preferred. A desire to grow within the hospitality industry is essential.

Additional advantageous qualities include:

• Previous supervisory experience
• Experience in the hotel industry

What will it be like to work for Hilton?

Hilton is a leading global hospitality company known for luxurious hotels and exceptional guest experiences. Our mission is "to fill the earth with the light and warmth of hospitality," and our team members are central to this vision.

Work Location: DoubleTree by Hilton Madinah Gate

Schedule: Full-time

Brand: DoubleTree by Hilton

Job Focus: Guest Services, Operations, and Front Office