Front Office Supervisor

Alliance International Consulting Firm; Al Hadithah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the hotel industry is seeking a Front Office Supervisor to manage guest interactions and maintain high service standards. This role requires over five years of experience within 4 or 5-star hotels, with a focus on effective communication, team leadership, and customer service. Candidates should possess a Bachelor degree and relevant operational skills. This opportunity offers a competitive salary along with several benefits, including medical insurance and paid holidays.

Benefits

Medical insurance

End of Service Benefit

21 days paid holiday per year

Housing on premises

Uniform provided

Catering, 3 meals per day

Return flight home per year

Qualifications

• Minimum 5 years experience in front office, 2 years in a similar hotel position.
• Fluent in English; confident in writing emails and managing payments.
• Knowledge of hospitality standards and customer service.

Responsibilities

• Confirm and follow up on reservations, check in/out guests.
• Train and oversee front office employees.
• Handle guest requests and complaints efficiently.

Skills

Effective communication

Team leadership

Customer-focused

Operational computer skills

Education

Bachelor degree

Job description

Front Office SupervisorDepartment: Front OfficeReports to: General Manager or AccountantNationality: IndianRequirementsMinimum 5 years experience in front office and 2 years in a similar position at a 4 or5 star hotel.Hotel School degree or similar bachelor degree.Effective communication skills to liaise with the guests and other departments.Confident writing emails and work with numbers.Good operational computer skills and property management systems. Knowledge of the hospitality industry and the importance of being customer-focused. Team leadership, training and delegation skills.Fluent in English. Overall ObjectivesTo be responsible for the entire front office at our hotel. Giving the best first impression andlast impression of our guests. Helpful and knowledgable to provide the guests the help andservice they require. Improve the standard operating procedures when necessary and trainthe people with less experience.Key ResponsibilitiesConfirm and follow up on reservations.Check in and check out guests.Verifying and collecting payments.Room allocation.Train front office employees.Night financial audit.Handling guest requests and complaints.Manage the drivers / chauffeurs.To work very closely with other Supervisor or Department Heads related to alldepartments in the hotel, such as Maintenance Manager, Housekeeping ManagerExecutive Chef and Finance Manager. 1) Basic Salary 2) Overtime when required 3) Basic hours are 8 hours per day, 6 days a week 4) Medical insurance 5) End of Service Benefit as per Saudi law 6) 21 days paid holiday per year during the first five years. After five years this will become 30 days paid leave. Total maximum leave per year 40 days. 7) Housing on premises including furniture, linen, electricity, water, internet. 8) Uniform provided 8) Catering, 3 meals per day 9) One return flight back home per year 10) Two year contract and when both parties agree we can extend this. 11) Government related cost

Educational Details: Bachelor degree

City: Al Jubail

State: Al Jawf

Postal Code: 54321

Recruiter: nidhi Chakhaiyar - [phone]

Qualifications: Bachelor degree

Experience: 5-10 year

Salary: 10000

Industry: Hotel Industry

Openings: 1

Primary Responsibilities :

Key Responsibilities
Confirm and follow up on reservations.
Check in and check out guests.
Verifying and collecting payments.
Room allocation.
Train front office employees.
Night financial audit.
Handling guest requests and complaints.
Manage the drivers / chauffeurs.
To work very closely with other Supervisor or Department Heads related to all
departments in the hotel, such as Maintenance Manager, Housekeeping Manager
Executive Chef and Finance Manager.

Desired Skills:

To be responsible for the entire front office at our hotel. Giving the best first impression and
last impression of our guests. Helpful and knowledgable to provide the guests the help and
service they require. Improve the standard operating procedures when necessary and train
the people with less experience.

Experience Requirements:

Requirements
Minimum 5 years experience in front office and 2 years in a similar position at a 4 or
5 star hotel.

Effective communication skills to liaise with the guests and other departments.
Confident writing emails and work with numbers.
Good operational computer skills and property management systems.

Knowledge of the hospitality industry and the importance of being customer-
focused.

Team leadership, training and delegation skills.
Fluent in English.