Front Office Manager - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead the Front Office department at a luxury resort. This role involves ensuring exceptional guest services, managing operations efficiently, and collaborating with various departments to enhance the guest experience. The ideal candidate will have a strong background in hotel management, excellent communication skills in both Arabic and English, and a passion for delivering top-notch service. Join a team dedicated to providing memorable experiences on the stunning northwestern coast of the Red Sea.

Qualifications

• 2-4 years of experience in front office/guest services in luxury hotels.
• Proven results in managing guest experiences and operations.

Responsibilities

• Ensure exceptional service and smooth operations at the Front Office.
• Collaborate with various departments to meet guest needs.
• Enforce policies and best practices in guest services.

Skills

Guest Services

Supervisory Skills

Fluency in Arabic

Fluency in English

Cost Management

Education

Bachelor’s degree in Hotel Management

Bachelor’s degree in Business Administration

Job description

Hotel:

Amaala (RSIAM), Amaala, northwestern coast of the Red Sea

Position: Front Office Manager

As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

1. Having thorough knowledge of all facilities and services offered by the property, including types of rooms available, their location and layout, selling status, rates, benefits of all package plans, credit policy of the resort, and reservation coding.
2. Understanding the property’s policy on guaranteed reservations and no-shows.
3. Processing advance deposits on reservations.
4. Tracking future room availabilities based on reservations and determining room rates according to the resort’s selling tactics.
5. Overseeing the management of the guest history and profile system in conjunction with the Reservations Manager.
6. Supporting the Director of Rooms and focusing on rejuvenating the room experience.
7. Collaborating with Guest Services, Reservations, Housekeeping, and F&B to ensure guest needs are met and overseeing the smooth operation of guest arrivals.
8. Ensuring all policies, procedures, and best practices, including LQA, are in place and rigorously enforced.
9. Instilling a cost-focused philosophy through training and education.
10. Operating the property in compliance with legal, statutory, and financial requirements, including documentation, reporting systems, contractual obligations, security protocols, communication standards, and budget controls.

Qualifications

To succeed as a Front Office Manager, candidates must have the required qualifications, technical skills, and experience in a similar role within luxury hotels, with proven results, including:

• A Bachelor’s degree in Hotel Management, Business Administration, or a related field, plus two to four years of front office/guest services experience, including supervisory responsibilities, or an equivalent combination of education and experience.
• Fluency in Arabic and English.
• Legal authorization to work in Saudi Arabia at the time of application.

The above overview provides an outline of the role and responsibilities for a Front Office Manager at Six Senses Amaala. It is not an exhaustive list of duties inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Interested candidates who do not meet every requirement but believe they are a good fit are encouraged to apply. We look forward to your application.