Front Office Manager - Six Senses Amaala

Ihgarmyhotels; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead the Front Office department at a luxury resort. This role requires a blend of operational excellence and guest service expertise, ensuring that all aspects of the guest experience are met with the highest standards. The ideal candidate will have a strong background in hotel management, excellent communication skills in Arabic and English, and a passion for delivering exceptional service. Join a team dedicated to creating memorable experiences for guests while maintaining operational efficiency and adherence to brand standards.

Qualifications

• 2-4 years of experience in front office/guest services in luxury hotels.
• Strong supervisory skills and proven results in guest services.

Responsibilities

• Oversee the efficient operation of the Front Office department.
• Collaborate with various departments to ensure guest needs are met.
• Enforce policies and best practices, including LQA standards.

Skills

Fluent in Arabic

Fluent in English

Guest Services Management

Supervisory Experience

Education

Bachelor’s degree in Hotel Management

Bachelor’s degree in Business Administration

Job description

# Front Office Manager - Six Senses Amaala

Hotel Brand: Six Senses

Location: Saudi Arabia, Amaala

Hotel: Amaala (RSIAM), Amaala, northwestern coast of the Red Sea

Job number: 144609

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

1. Having a thorough knowledge of all facilities and services offered by the property, including types of rooms available, their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the resort, and reservation coding.
2. Understanding the property’s policy on guaranteed reservations and no-shows. Processing advance deposits on reservations. Tracking future room availabilities based on reservations.
3. Determining room rates based on the resort's selling tactics. Overseeing the management of the guest history and profile system in conjunction with the Reservations Manager.
4. Supporting the Director of Rooms and focusing on the rejuvenation of the room experience.
5. Collaborating with Guest Services, Reservations, Housekeeping, and F&B to ensure guest needs are met and overseeing the overall smooth operation of guest arrivals.
6. Ensuring all policies, procedures, and best practices are in place and rigorously enforced, including LQA standards.
7. Instilling a cost-focused philosophy through training and education.
8. Operating the property in compliance with all legal, statutory, and financial requirements, including documentation, reporting systems, contractual obligations, security and safety protocols, communication standards, product and service standards, host management practices, and budgetary controls.

Qualifications

To execute the position of Front Office Manager, the candidate must have the required qualifications, technical skills, and experience in a similar role within luxury hotels, with proven results, including:

• A Bachelor’s degree in Hotel Management, Business Administration, or a related field, plus two to four years of front office/guest services experience, including supervisory experience, or an equivalent combination of education and experience.
• Fluent in Arabic and English

Applicants must be legally authorized to work in Saudi Arabia at the time of application.

This overview provides an outline of the role and responsibilities for a Front Office Manager at Six Senses Amaala. It is not an exhaustive list of all duties and responsibilities associated with the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment, including important waivers. You can change your preferences through the provided link. Please read our policies carefully.