Front Office Manager (Local Talent) - Six Sense Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 149,000 - 225,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a Front Office Manager responsible for overseeing the Front Office department's operations to ensure exceptional guest services. The ideal candidate should have a Bachelor’s degree in Hotel Management and 2-4 years of related experience in luxury hotels. This position is exclusively for Saudi nationals under the Vision 2030 Saudization program.

Qualifications

• 2-4 years of experience in front office or guest services in luxury hotels.
• Proven results in a supervisory role.

Responsibilities

• Ensure smooth operation of the Front Office department.
• Train and enforce hotel policies and procedures.
• Collaborate with other departments for guest satisfaction.

Skills

Supervisory experience

Fluent in English

Knowledge of hotel operations

Education

Bachelor’s degree in Hotel Management

Job description

Overview

As Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the hotel and reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Rooms and focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined/met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program, and is part of our company's commitment to supporting the development of the national workforce.