Front Office Manager

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading hotel group seeks a Front Office Manager to oversee operations and elevate guest experiences. This role involves leading the front desk team, managing daily functions, and ensuring satisfaction through exceptional service. Ideal candidates should possess leadership skills, a related degree, and hotel management experience.

Benefits

Competitive salary

Global hotel discounts

Training opportunities

Wellness programs

Qualifications

• 3 years’ front office or guest service experience, with at least 1 year in a supervisory role.
• Fluent in English; additional languages a plus.
• Strong leadership and customer service skills.

Responsibilities

• Lead the front office team to deliver exceptional guest service.
• Manage daily operations of reception and guest services departments.
• Handle guest feedback and resolve issues.

Skills

Leadership

Communication

Customer Service

Problem Solving

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

Hotel Property Management Systems (PMS)

Job description

First impressions matter – and as Front Office Manager, you’ll set the tone for every guest’s stay.
We’re looking for a natural leader with a passion for hospitality and a talent for turning moments into memories. From check-in to check-out, you’ll lead your team in delivering warm welcomes, smooth departures, and everything in between – ensuring every guest feels right at home.

A little taste of your day-to-day:

No two days are quite the same, but you’ll mostly be:

Leading the front office team to deliver exceptional guest service with efficiency and professionalism

Managing the daily operations of the reception, concierge, and guest services departments

Supporting the training, coaching, and development of team members to ensure high performance and guest satisfaction

Handling guest feedback and resolving issues with a calm, solution-focused approach

Overseeing room assignments, reservations, and billing to ensure accuracy and efficiency

Working closely with housekeeping, maintenance, and other departments to ensure a seamless guest experience

Monitoring department budgets, productivity, and KPIs to drive operational success

What we need from you:

Bachelor’s degree in Hospitality, Business, or related field preferred

Minimum of 3 years’ front office or guest service experience, with at least 1 year in a supervisory or management role

Strong leadership, communication, and customer service skills

A genuine passion for hospitality and creating memorable guest experiences

Experience with hotel property management systems (PMS)

Fluent in English; additional languages a plus

What you can expect from us:

We believe great work starts with great people. That’s why we offer a competitive salary, global hotel discounts, training opportunities, and wellness programs – all designed to help you succeed both at work and in life.

At IHG, we’re committed to creating a culture where everyone feels valued and supported. We celebrate diversity, encourage personal growth, and help our people make a meaningful impact every day.

Join us – and be the welcoming face that defines every stay.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?