Front Office Manager

InterContinental; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a renowned hospitality firm as a Front Office Manager, where your leadership will shine in creating unforgettable guest experiences. In this dynamic role, you'll manage a dedicated front office team, ensuring every guest feels welcomed and valued. Your expertise in budget management and guest relations will be crucial as you engage with guests, resolve issues, and drive revenue through innovative strategies. This position offers the opportunity to make a significant impact in a vibrant hotel environment, fostering personal relationships and leading a team to excellence. If you're passionate about hospitality and ready to elevate guest experiences, this role is for you.

Qualifications

• 3 years of Front Office/Guest Service experience including management experience.
• Fluent in English with strong communication skills.

Responsibilities

• Manage and coach the front office team for memorable guest experiences.
• Conduct regular front office inspections to ensure quality service.
• Prepare budgets and drive revenue through up-selling.

Skills

Guest Service

Team Management

Budget Management

Communication Skills

Problem Solving

Education

Bachelor's degree in Hotel Management

Bachelor's degree in Business Administration

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on PBX procedures and taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

• Front Office Manager

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