Front Office Manager

About the Role
We are seeking a dynamic and guest-focused Front Office Manager to join the pre-opening team at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Assistant Director of Rooms, you will oversee all front office operations including Reception, Guest Services, Concierge, and Bell Services ensuring a seamless and memorable arrival and departure experience for every guest.

What You Will Do

1. Lead and manage the daily operations of the Front Office, ensuring smooth check-ins, check-outs, and personalized service at all touchpoints.
2. Supervise and develop the front office team, setting performance standards and providing training to ensure service excellence.
3. Monitor guest satisfaction and respond promptly to any feedback, concerns, or special requests.
4. Collaborate closely with Housekeeping, Engineering, and other departments to ensure seamless communication and service delivery.
5. Oversee room inventory, upgrades, VIP arrangements, and billing accuracy.
6. Maintain strong presence in the lobby and guest areas, providing support during peak periods and special occasions.
7. Support the pre-opening phase by contributing to team recruitment, system setup, and SOP implementation.
8. Ensure compliance with brand standards, company policies, and local regulations.

What You Bring

1. At least 5 years of experience in front office operations, with 2 years in a leadership role, preferably in luxury hospitality.
2. Proven ability to lead teams, manage service flow, and resolve guest concerns professionally.
3. Strong knowledge of PMS systems (e.g., Opera) and Microsoft Office tools.
4. High level of emotional intelligence, attention to detail, and guest-service mindset.
5. Fluency in English is required.