Front Office Manager

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A major hotel chain in Riyadh is seeking a Front Office Manager to lead guest-facing operations and enhance the guest experience. The role requires at least 3 years of experience in Front Office or Guest Services and a Bachelor's degree in Hospitality Management. Candidates should have a proactive mindset and strong leadership qualities to drive team performance and guest satisfaction. A competitive salary and benefits are offered.

Benefits

Competitive salary and incentive structure

Global hotel discounts

Career advancement opportunities

Qualifications

• At least 3 years of experience in Front Office or Guest Services.
• Strong international background in multi-outlet or large-scale operations.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead a diverse team across the front desk, concierge, and bell services.
• Engage personally with VIPs and resolve guest concerns.
• Conduct regular inspections of the front office and lobby areas.
• Drive performance through coaching, training, and mentoring.

Skills

Leadership

Guest Services

Communication

Problem-Solving

Education

Bachelor’s degree in Hospitality Management

Job description

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.

What You’ll Be Responsible For

As Front Office Manager, you will:

Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.

Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.

Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.

Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation.

Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.

Lead the front office team through emergency procedures and crisis management with confidence and professionalism.

What We’re Looking For

To succeed in this role, you’ll need:

At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.

A strong international background, ideally in multi-outlet or large-scale operations.

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Excellent communication skills and fluency in English; additional languages are a plus.

A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.

A hands-on leadership style with strong problem-solving ability and attention to detail.

What You’ll Get from Us

A competitive salary and incentive structure

Access to global hotel discounts and exclusive IHG benefits

Ongoing professional development and career advancement opportunities

A collaborative team culture where your voice and vision matter