Front Office Manager

InterContinental Hotels Group; Municipality of Olaya; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading global hotel chain in Saudi Arabia is seeking a Front Office Manager to elevate guest-facing operations. The role involves leading a diverse team, enhancing guest experiences, and ensuring service excellence. Ideal candidates will have at least 3 years in a similar role within luxury hotels, strong leadership skills, and proactive problem-solving abilities. Competitive salary with global benefits is offered.

Benefits

Competitive salary and incentive structure

Global hotel discounts

Ongoing professional development

Qualifications

• At least 3 years of experience in Front Office or Guest Services.
• Experience in a luxury or lifestyle hotel setting with leadership roles.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead a diverse team across the front desk and concierge.
• Engage personally with VIPs and resolve guest concerns.
• Conduct regular inspections of front office areas.

Skills

Leadership in front office operations

Guest service management

Problem-solving

Communication skills

Education

Bachelor’s degree in Hospitality Management

Job description

Overview

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience. With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments, and who is ready to make their mark on one of the most visible parts of the guest journey.

What You’ll Be Responsible For

• Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.
• Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.
• Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.
• Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation.
• Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.
• Lead the front office team through emergency procedures and crisis management with confidence and professionalism.

What We’re Looking For

• At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.
• A strong international background, ideally in multi-outlet or large-scale operations.
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Excellent communication skills and fluency in English; additional languages are a plus.
• A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.
• A hands-on leadership style with strong problem-solving ability and attention to detail.

What You’ll Get from Us

• A competitive salary and incentive structure
• Access to global hotel discounts and exclusive IHG benefits
• Ongoing professional development and career advancement opportunities
• A collaborative team culture where your voice and vision matter