Front Office Manager

Rotana Hotels; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel in Jeddah is seeking a Front Office Manager who excels in guest service and operational excellence. The ideal candidate will ensure high guest satisfaction, maximize hotel revenue, and lead a dedicated team. Join us in creating memorable experiences for our guests.

Qualifications

• Experience in Front Office operations and guest service.
• Ability to manage and lead a team effectively.

Responsibilities

• Ensure prompt attention and personal recognition for guests.
• Maximize revenue through effective planning and implementation.
• Collaborate with departments for efficient operations.

Skills

Customer Service

Problem Solving

Job description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our guests.

Role: Front Office Manager

The Front Office Manager is responsible for all matters affecting guest service and hotel operations, with the goal of maximizing hotel revenue while delivering excellence at every opportunity. Key responsibilities include:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
2. Planning and implementing availability controls to maximize revenue across hotel rooms, food & beverage, and other services.
3. Maintaining high performance standards among guest contact staff to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting on trends, guest impressions, and operational issues affecting guests or hotel operations.
5. Collaborating with the Housekeeping Department to facilitate quick room turnovers and appropriate guest room allocation.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.