Front Office Manager

Malmaison Belfast; Ain AlBaraha; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager for Fraser Suites in Riyadh. This role involves overseeing guest services, providing leadership to the Front Office team, and ensuring high-quality service. The ideal candidate will have a hands-on attitude and excellent communication skills, with a passion for delivering outstanding customer experiences.

Benefits

Competitive pay

Range of great benefits

Qualifications

• Proven experience in a similar role required.
• Excellent communication skills essential.
• Customer service enthusiasm and a hands-on attitude needed.

Responsibilities

• Direct and oversee the Front Office to ensure guest satisfaction and safety.
• Provide leadership and support to the Front Office team.
• Handle customer feedback and improve guest service.

Skills

Communication

Leadership

Problem Solving

Customer Service

Attention to Detail

Job description

Role: Front Office Manager

Location: Fraser Suites, Riyadh - Saudi Arabia

Salary: Competitive

Frasers Hospitality is looking for a Front Office Manager to join the team at Fraser Suites, Riyadh. As Front Office Manager, you will play a key role in delivering exceptional customer experience, ensuring the smooth operation of guest services, front office procedures, and all functions of the hotel whilst on duty. You will support the wider hotel team. This role offers the opportunity to develop your skills in a fast-paced environment, focusing on teamwork, standards, and guest experience.

What you will be doing as Front Office Manager:

1. Direct and oversee the Front Office to ensure guest satisfaction and safety.
2. Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfill their duties while being the Management representative during these hours.
3. Ensure timely and accurate customer service.
4. Handle customer feedback and specific guest requests.
5. Monitor and develop team member performance.
6. Work closely with the housekeeping and maintenance departments to improve guest service and foster cross-departmental communication.
7. Maintain a professional and high-quality service-oriented environment.
8. Ensure company policies and security requirements are met.

What we’re looking for:

You have proven experience in a similar role with excellent communication skills, able to lead and inspire people to be their best. You are enthusiastic with a passion for customer service and enjoy working as part of a team that shares the same goal: creating memorable experiences for our guests. You have a hands-on attitude, attention to detail, and experience working in the Front Office Department. If you are an excellent communicator and problem solver, this role will help you develop these skills further, bridging communication between customers and management.

Who are Frasers Hospitality?

Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality offers three award-winning branded serviced residences: Gold-Standard Fraser Suites, Fraser Place, and Fraser Residence. Additionally, it includes Modena by Fraser, a second-tier brand targeted at road warriors, and Capri by Fraser, a design-led hotel residence aimed at millennial business travelers.

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ commitment to excellence in service and innovation is reflected in numerous prestigious accolades over the years.

We offer competitive pay and a range of great benefits.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunity employers and welcome applications from all qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.