Front Office Core Engineer Riyadh,Riyadh,Saudi Arabia Service Delivery Posted a day ago

Front Office Core Engineer

Riyadh, Riyadh, Saudi Arabia

About this opportunity:

We at Ericsson are excited to present this opportunity for Front Office Core Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.

What you will do:

1. Monitor 1st Level Services closely and manage any emerging events.
2. Monitor Resource and Service Performance actively.
3. Assess Customer Complaint Trends and manage 1st Level Incidents.
4. Efficiently escalate and manage security incidents.
5. Track the progress of incident resolution and employ functional escalation methods where necessary.
6. Initiate proactive Problem Management.
7. Provide corrective maintenance and execute support for Field Maintenance.
8. Ensure Remote Site Access Control and manage a one-off Logical Access Control.
9. Execute legal requests at the 1st Level.
10. Trace Emergency Calls and manage Right of Way Handling.
11. Conduct proactive 1st Level Assurance Support activities.
12. Monitor customer experiences and performance assessments based on specific use cases.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.

Join our Team

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at.

Primary country and city: Saudi Arabia (SA) || Riyadh

Job details: Automated Operations Engineer