Front Office - Chief Concierge

Rotana Hotel Management Corporation; Medina; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hotel management company is seeking a Chief Concierge to oversee concierge operations in Medina. The role involves ensuring excellent customer service, managing a team, and collaborating with various departments. Candidates must have prior hospitality experience and strong leadership skills.

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Ability to work well under pressure and manage team effectively.
• Fluency in multiple languages is a plus.

Responsibilities

• Supervise and coordinate the activities of the concierge team.
• Ensure exceptional customer service is provided to all guests.
• Handle guest inquiries, requests, and complaints professionally.

Skills

Leadership

Communication

Customer Service

Problem Solving

Time Management

Attention to Detail

Education

Diploma or degree in hospitality management

Tools

Hotel Management Software

MS Office Suite

Job description

# Front Office - Chief Concierge
#### Job Description
Job Summary:
As a Front Office - Chief Concierge, you will be responsible for overseeing all aspects of the concierge operations in a hotel or similar establishment. You will ensure excellent customer service, handle guest inquiries and requests, and manage a team of concierge staff.

Job Responsibility:
1. Supervise and coordinate the activities of the concierge team.
2. Ensure exceptional customer service is provided to all guests.
3. Handle guest inquiries, requests, and complaints in a professional and timely manner.
4. Assist guests with recommendations for dining, entertainment, and local attractions.
5. Maintain inventory and stock of necessary supplies for the front office.
6. Train and onboard new concierge staff members.
7. Collaborate with other departments to ensure smooth operations and guest satisfaction.
8. Uphold hotel policies and procedures at all times.

Candidate Requirements:
1. Proven experience in a similar role within the hospitality industry.
2. Strong leadership and communication skills.
3. Excellent customer service and problem-solving abilities.
4. Knowledge of local attractions, restaurants, and entertainment venues.
5. Ability to work well under pressure and handle difficult situations with ease.
6. Proficiency in using hotel management software and MS Office suite.
7. Diploma or degree in hospitality management or a related field is preferred.
#### Skills
Skills:
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Exceptional customer service orientation
- Proficiency in using hotel management software
- Ability to handle stressful situations with composure
- Excellent organizational and time management skills
- Fluent in multiple languages
- Knowledge of local attractions and points of interest
- Strong problem-solving skills
- Attention to detail and accuracy
Job Location
Medina, Saudi Arabia
Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans. It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Resid...ences by Rotana.
Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey.
Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.