Front Office Agent "Saudi Only"

Accor; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel group in Saudi Arabia is seeking a Front Office Associate at Swissôtel Al Maqam. The role involves providing exceptional service to guests, managing check-ins, and up-selling services. Candidates should possess strong interpersonal skills and previous experience in customer service and hotel management systems.

Qualifications

• Proficiency in English (verbal and written), second language an asset.
• Prior experience working with Opera or a related system.
• Previous customer-related experience preferred.

Responsibilities

• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Drive rate through up-selling room brands.
• Respond to each guest who approaches the Reception Desk.

Skills

Interpersonal skills

Problem solving

Professional presentation

Tools

Opera system

Microsoft Windows applications

Job description

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqamis Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqamis part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram

Job Description

Summary of Responsibilities:
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

• Proficiency in English (verbal and written), second language an asset
• Prior experience working with Opera or a related system
• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps