Front Office Agent (Night Agent) Saudis only

Kempinski Hotels; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate to join their team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. Your responsibilities will include managing guest inquiries, processing payments, and maintaining a positive image of the hotel. This position offers a unique opportunity to develop your customer service skills in a dynamic environment, where your contributions will directly impact guest satisfaction and the overall success of the hotel. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills and ability to handle guest inquiries.
• Knowledge of hotel management procedures and cash handling.

Responsibilities

• Check in and check out guests following hotel standards.
• Handle guest requests and coordinate with housekeeping.

Skills

Customer Service

Communication Skills

Cash Handling

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel Management Software

Job description

Department: Rooms Division, Front Office & Guest Services

Location: Saudi Arabia - Al Khobar

Description

The incumbent in this position is responsible for checking in and checking out hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities

1. Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
2. Ensure that LQA results are above 85%.
3. Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
4. Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
5. Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
6. Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
7. Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
8. Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
9. Possess a working knowledge of the room reservation procedures.
10. Maintain the neatness of his/her working area.
11. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.