Front Office Agent

FAIRMONT; Riyad Al Khabra; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking a Front Office Agent to enhance guest experiences by providing exceptional service. Responsibilities include check-in/check-out processes, managing guest requests, and collaborating with teams to ensure satisfaction. Candidates should have strong communication skills and hospitality experience. Join a dynamic team that values diversity and inclusion while striving for innovative guest solutions.

Qualifications

• Proven experience in a customer-focused environment.
• Previous hospitality experience is highly preferred.
• Excellent communication skills; fluency in English is essential.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Welcome guests and provide efficient check-in/check-out services.
• Anticipate and respond to guest needs, ensuring satisfaction.
• Handle cash transactions and maintain accurate records.
• Monitor room status and coordinate with housekeeping.

Skills

Customer service

Communication skills

Problem-solving

Sales-driven mindset

Multitasking

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

Overview

Job Description

We are seeking a friendly and professional Front Office Agent to join our team in Riyadh, Saudi Arabia. As the face of our organization, you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk.

Responsibilities

• Welcome guests with a warm and professional demeanor, providing efficient check-in and check-out services
• Anticipate and respond to guest needs, ensuring their stay exceeds expectations
• Handle cash transactions and maintain accurate financial records
• Monitor room status and coordinate with housekeeping to ensure room readiness
• Manage guest complaints and resolve issues promptly and effectively
• Maintain up-to-date guest profiles and adhere to VIP protocols
• Collaborate with other departments to ensure seamless guest services
• Promote and upsell hotel services and amenities
• Comply with local regulations and organizational guidelines for guest management
• Assist with administrative tasks and special projects as needed

Qualifications

• Proven experience in a fast-paced, customer-focused environment
• Previous hospitality experience is highly preferred
• Proficiency in Opera or similar property management systems
• Excellent communication skills with fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a dynamic environment
• Sales-driven mindset with a talent for upselling
• Flexible schedule with availability to work shifts, weekends, and holidays
• Tech-savvy with the ability to quickly learn new systems
• Professional appearance and positive attitude
• Empathetic approach to guest concerns and complaints
• Bachelor's degree in Hospitality Management or related field is a plus

Additional Information

Your Team and Working Environment :

Join the dynamic and collaborative Front Office team at the hotel, where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced, supportive environment that values knowledge sharing, creativity, and cross-functional teamwork to ensure high-quality service and guest satisfaction.

Our Commitment to Diversity & Inclusion :

We are an inclusive company, aiming to attract, develop, and retain diverse talent by fostering a culture of belonging, equity, and providing equal opportunities for all.