Front Office Agent

Duties & Responsibilities

- Sells, registers and assigns rooms to incoming guests, ensuring that registration cards are properly filled out; checks out departing guests by taking out slips from room rack and crossing out names in the alphabetical rack.

- Informs other departments and outlets of arrivals, room changes, checkouts and special arrangements.

- Maintains records of arrivals and departures in appropriate logbook.

- Prepares folios of each guest for Front Office Cashier; types discount and special rate list.

- Compares HK report on room occupancy with room rack and reports any discrepancy to superior.

- Pre-registers VIP guests as per instruction of the Chief Room Clerk.

- Attends to guests' complaints, inquiries and requests; refers problems to Asst. Front Office Manager whenever necessary.

- Maintains proper functioning of room rack and room status system.

- Accomplishes the following:

1. Room charge/note change notice
2. Arrival/departure list
3. Advance payment list
4. Blocked room list for HK
5. No show/cancellation list
6. Work order for signature of Asst. Front Office Manager

- When on night shift, prepares the night room report and accompanies room rack with alphabetical rack.

- Performs other duties as may be assigned.

Additional Information

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