Front Office Agent

Shangri-La; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel in Jeddah is seeking Front Office personnel. The role requires delivering exceptional guest services, processing reservations, and maintaining a high standard of hospitality. Ideal candidates will have at least 1 year of hotel experience, fluency in English and Arabic, and a friendly demeanor. This position is specifically for Saudi Nationals.

Qualifications

• At least 1 year working experience in hotel.
• Ability to work long hours and shifts.
• Pleasant, friendly, and cheerful attitude.

Responsibilities

• Deliver services to guests in a friendly manner.
• Knowledge of Front Office operational systems.
• Process all guest registrations promptly.

Skills

Customer service skills

Fluency in English

Fluency in Arabic

Job description

Overview

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Hotel highlights:

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah's popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

To be responsible for the delivery of services to guests within Front Office areas in a friendly and courteous manner. Performs efficiently, courteously, and professionally, always maintains a high standard of service and hospitality and provides guest services, handles the setup of daily reservations and check-in and check out guests.

Responsibilities

• To have knowledge of the operational systems at Front Office.
• To have knowledge of Shangri-La's standard operating policies and procedures.
• Be well versed with the daily arrival and the type of arrival guests (e.g., Return guest, Shangri-La Circle, VIP).
• Ensures all amenities are in room prior to guest arrival.
• Assists in solving guest problems and concerns, always takes the opportunity to exceed Guest expectations.
• Responds to all inquiries regarding hotel facilities and room features.
• Provides courteous service and responds promptly to guest requests and complaints.
• Processes all guest registrations promptly and efficiently.
• Stays up to date on room rates, package discounts with the coordination of other concerned departments.

What we are Looking For

• At least 1 year working experience in hotel
• Ability to work long hours and shift
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant, friendly, and cheerful attitude
• This Position is for Saudi Nationals Only