Front Office Agent

Holiday Inn; Jeddah; On-site; USD 20,000 - 30,000; Full time

Job summary

A leading hotel chain seeks a Front Desk Agent to create memorable guest experiences in Jeddah. This pivotal role involves welcoming guests, managing bookings, and addressing inquiries to ensure a seamless stay. Candidates should possess strong communication and problem-solving skills, along with a background in hotel management.

Benefits

Competitive salary

Full uniform provided

Impressive room discounts

Comprehensive training offered

Qualifications

• Good grasp of reading, writing, basic maths, and computer skills.
• Fluency in the local language; extra language skills would be a plus.

Responsibilities

• Kicking off truly memorable guest experiences with warm welcomes.
• Managing payments for guest bookings and ensuring seamless check-in/check-out.
• Anticipating requests and providing tailored recommendations.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savvy

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests needs to anticipate requests and offer tailored recommendations

Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Office Agent

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