Front Desk Receptionist

Stella Stays; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking prop-tech start-up as a Front Desk Operations Coordinator in Riyadh. This role is pivotal in ensuring exceptional guest experiences and smooth daily operations. You will manage check-ins, oversee inventory, and coordinate maintenance tasks while fostering effective communication among stakeholders. The ideal candidate will have a background in hospitality management, strong organizational skills, and the ability to thrive in a fast-paced environment. This is an exciting opportunity to be part of a rapidly growing company that is redefining the rental experience across the MENA region.

Qualifications

• Bachelor's degree in Hospitality Management or Business Administration preferred.
• Proven experience in Operations and Front Desk management in hospitality.

Responsibilities

• Conduct daily check-in/out inspections for guest satisfaction.
• Oversee inventory management and maintain adequate supplies.
• Supervise maintenance and cleaning teams for high-quality work.

Skills

Management Skills

Coordination Skills

Communication Skills

Organizational Skills

Multitasking Abilities

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Property Management Systems

Relevant Software

Job description

Stella stays - who are we

Stella Stays is a prop-tech start-up with a mission to reinvent rental globally and a vision to create the future of living.

We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience.

Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East and North Africa (MENA), Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management.

Stella Stays is the winner of:

• 2022 Gulf Business Award for "Prop tech Company of The Year"

• 2021 Stevie Awards for the Most Innovative Tech Start-up of The Year and Innovative Achievement in Sales for our technology and revenue generation strategy respectively.

At Stella Stays, you will:

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.

• Oversee in-house inventory management and stock count to maintain adequate supplies.

• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.

• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.

• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.

• Ensure compliance with property documentation requirements and quality assurance standards.

• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.

• Handle add-on service requests and coordinate with relevant service providers.

• Source and manage reliable service providers and vendors, negotiating favorable contracts.

• Maintain data control and confidentiality of sensitive information.

• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.

• Answer and direct incoming calls, taking accurate messages when necessary.

• Manage incoming and outgoing mail and packages.

• Maintain the tidiness and appearance of the reception area.

• Assist with ad hoc administrative tasks as needed.

  
  
  

Requirements

The ideal candidate for this role should have:

• Bachelor&aposs degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.

• Strong organizational and multitasking abilities, with attention to detail.

• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.

• Proficient in using property management systems and other relevant software.

• Ability to work independently and make sound decisions in a fast-paced environment.

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management

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