Front Desk Receptionist

Stella stays; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is looking for a detail-oriented Front Desk Operations Coordinator to enhance guest experiences in Riyadh. This role involves managing daily operations, overseeing inventory, and ensuring compliance with quality standards. The ideal candidate will be proficient in property management systems and possess strong organizational skills to handle multitasking in a fast-paced environment. Join a dynamic team where your contributions will play a vital role in delivering exceptional service and maintaining high operational standards.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Proven experience in Front Desk management in hospitality.

Responsibilities

• Conduct daily check-in/out inspections for guest satisfaction.
• Supervise maintenance and cleaning teams for high-quality work.

Skills

Organizational Skills

Communication Skills

Multitasking

Attention to Detail

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Property Management Systems

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

Requirements

The ideal candidate for this role should have:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.