Front Desk Receptionist

Bachelor of Hotel Management(Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

Requirements

The ideal candidate for this role should have:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.