Front Desk Receptionist

Awtad Alakaria Company; Municipality of Olaya; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality company in Riyadh is seeking a Receptionist to provide exceptional reception services for guests. This role includes managing check-in/out procedures, handling guest queries efficiently, and maintaining high customer service standards. Ideal candidates will have experience in customer service, excellent communication skills, and a commitment to delivering quality service.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.

Responsibilities

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience.
• Maximize room occupancy through up-selling techniques.

Skills

Customer service

Communication

IT proficiency

Education

High school diploma or equivalent

Job description

Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the credit policy
• Comply with security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency