Front Desk Manager - Saudi Talent

Amman Rotana; Makkah Al Mukarramah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Makkah is seeking a Front Desk Manager who will oversee the operations of the Front Office. The ideal candidate will have a degree in hospitality and experience in hotel management. Responsibilities include enhancing guest satisfaction, managing team performance, and ensuring compliance with accounting practices. The role requires strong communication skills and a passion for service excellence, working in a vibrant multicultural environment.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Fluency in written and spoken English.
• Immaculate personal presentation.

Responsibilities

• Manage operations of Front Office focusing on Reception.
• Ensure end of day procedures and reports are accurate.
• Lead and coach the team towards exceptional guest service.

Skills

Guest service

Problem solving

Effective communication

Revenue maximization

Team leadership

Education

Degree in hospitality

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:

• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
  
  

Skills

Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The Ideal Candidate Will Be Well Versed With Up Selling And Maximizing Revenue Techniques, Always Service Oriented And With The Passion To Exceed The Expectations Of Our Guests At Every Turn. A Positive, Proactive, Flexible And Approachable Attitude Is a Must. You Will Work Well Under Pressure In a Fast Paced Environment And Be a Great Leader, Who Thrives In Working With a Multi-cultural Team And Guests Alike, While Possessing Following Additional Competencies

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Apply Now