Front Desk Manager

Rotana Hotel Management Corporation; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Front Desk Manager to lead their Front Office team in Makkah. This role is vital for ensuring extraordinary customer service and operational excellence at the reception. You will be responsible for maximizing room revenue, promoting loyalty programs, and maintaining compliance with accounting practices. The ideal candidate will thrive in a fast-paced environment, possess strong leadership skills, and be committed to exceeding guest expectations. Join a luxurious hotel that reflects contemporary Arabian culture and offers a unique experience to its guests.

Qualifications

• 4+ years of experience in Front Office Department within a hotel.
• Fluency in English and strong presentation skills.

Responsibilities

• Manage Front Office operations, ensuring guest satisfaction.
• Lead and coach the team to achieve high service levels.

Skills

Problem-solving

Effective Communication

Customer Focus

Revenue Maximization Techniques

Teamwork

Education

Degree in Hospitality

Tools

Opera

Job description

# Front Desk Manager

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Front Desk Manager, you will be responsible for the operations of the Front Office, with a primary focus on the overall operation at Reception. This includes ensuring end-of-day procedures and reports are completed accurately and efficiently. Your key responsibilities will include:

1. Actively eliciting guest feedback and preferences regarding hotel services and initiating actions to maximize guest satisfaction.
2. Ensuring maximum room revenue through up-selling within stipulated guidelines, optimizing room inventory sales, and controlling room availability during high occupancy periods.
3. Promoting and selling the company's loyalty program, Food & Beverage events, in-house facilities, and hotel/company partners.
4. Ensuring all accounting and auditing practices comply with company policies and governmental requirements, and verifying audits and registration cards before forwarding to accounts.
5. Leading and coaching the team to achieve high levels of guest service and colleague satisfaction, adhering to corporate and property standards and policies.

Skills

Education, Qualifications & Experiences

Ideally, you should have a degree in hospitality with previous experience in the Front Office Department within a hotel. Fluency in both written and spoken English, an immaculate personal presentation, and effective problem-solving skills are required. Knowledge of Opera and computer literacy will be highly regarded.

Knowledge & Competencies

The ideal candidate will be skilled in up-selling and revenue maximization techniques, service-oriented, and passionate about exceeding guest expectations. A positive, proactive, flexible, and approachable attitude is essential. You should work well under pressure in a fast-paced environment, be a strong leader, and thrive in working with a multicultural team and diverse guests. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Business Planning
• Supervising People and Operations
• Understanding Differences
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Job Location

Makkah, Saudi Arabia

Experience

Minimum: 4 years

About the Hotel

Located in the first row of Makkah's Abraj Al Bait development, Al Marwa Rayhaan by Rotana is a 5-star hotel offering 513 well-appointed rooms and suites with luxurious bathrooms and modern designs reflecting contemporary Arabian culture. All rooms and suites are newly renovated with a unique view of Masjid Al Haram and the Kaaba.

Our hotel reflects guests' values and dedication to fostering a new Arabia, as reflected in our Arabic name 'Rayhaan', referencing an aromatic plant mentioned in the sayings of the Prophet in the Holy Quran.

Al Marwa Rayhaan offers four distinctive F&B venues, many with direct views of Al Haram Al Shareef. Experience dining at Al Shorfa restaurant, which offers daily buffets for breakfast, lunch, and dinner, along with a la carte options at sunset for an unmatched holy experience.