Front Desk Agent

Sofitel; Riyadh; On-site; SAR 20,000 - 40,000; Full time

Job summary

Join a prestigious luxury hotel as a Front Desk Agent, where you will be the first point of contact for guests. This role offers the opportunity to provide exceptional service, manage guest check-in and check-out, and enhance guest experiences through personalized service and upselling. You will thrive in a fast-paced environment, showcasing your strong interpersonal skills and problem-solving abilities. If you are passionate about hospitality and eager to make a difference in guests' stays, this is the perfect opportunity for you at a renowned establishment.

Qualifications

• Proficiency in English; customer service experience preferred.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Greet guests and provide exceptional service.
• Manage check-in/check-out and handle payments.
• Personalize guest experiences and upsell services.

Skills

Customer Service

Interpersonal Skills

Problem-Solving

English Proficiency

Ability to Work Under Pressure

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Company Description

Sofitel Al Khobar The Corniche is a French luxury hotel featuring local cuisine, located in the vibrant city of Al-Khobar. The hotel boasts contemporary architecture and a 5-star luxury experience in the city's business district and convention center. Join Sofitel to craft your professional story and innovate in hospitality. Discover more at https://careers.accor.com/.

Position: Front Desk Agent

• Greet and respond to guest requests, providing exceptional service.
• Manage check-in and check-out processes, handle payments, and settle accounts following standards.
• Take and enter restaurant takeaway orders.
• Personalize guest experiences and promote hotel facilities.
• Upsell services to enhance guest stays.
• Follow all hotel and departmental policies, procedures, and health & safety protocols.

Qualifications

• Proficiency in English (verbal and written); a second language is an asset.
• Previous customer service experience preferred.
• Strong interpersonal and problem-solving skills.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.

Company Industry

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Front Desk Agent

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