Front Desk Agent

Nova M Hotel; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hospitality establishment in Riyadh is seeking dynamic Front Office professionals to enhance guest experiences. The ideal candidate must possess a hospitality degree, strong communication skills, and the ability to work under pressure. Responsibilities include ensuring customer satisfaction from arrival to departure, check-in and check-out processes, and maintaining hotel information. Previous experience is preferred, and knowledge of Opera is a plus.

Qualifications

• Previous experience in the Front Office Department within a hotel is essential.
• Computer literate.
• Knowledge of additional languages is a plus.

Responsibilities

• Provide prompt and efficient service to guests.
• Handle check-in and check-out processes.
• Maintain up-to-date knowledge of hotel information.
• Administer Front Desk cashiering standards.

Skills

Excellent written and verbal English communication

Interpersonal skills

Problem-solving abilities

Customer focus

Adaptability

Teamwork

Education

Degree in hospitality

Tools

Opera

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed.
• Conduct in-room & hotel familiarization and assist guests with hotel activity inquiries / requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork