Front Desk Agent

Millennium Madinah Airport Hotel; Medina; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create a warm and welcoming atmosphere for guests. This role focuses on efficiently managing check-in and check-out processes, responding to inquiries, and ensuring a smooth experience throughout their stay. You will be the first point of contact, delivering exceptional customer service and maintaining accurate records. Join a dynamic team where your friendly demeanor and professional service will contribute to memorable guest experiences in a vibrant hotel environment.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to handle inquiries and provide information about hotel services.

Responsibilities

• Efficiently manage check-in and check-out processes for guests.
• Maintain accurate guest records and handle reservations.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Tools

Computerized Front Office Systems

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.