Front Desk Agent

M Hotel Al Dana Makkah By Millennium; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prestigious hotel in Makkah is seeking a Front Desk Agent to provide excellent customer service, manage check-in/out processes, and assist guests with inquiries. The ideal candidate will have strong communication skills, be familiar with hotel operations, and contribute to creating memorable experiences for guests. This role is essential in ensuring guests feel welcome and informed during their stay.

Qualifications

• Excellent communication skills and customer service mindset.
• Ability to handle multiple tasks simultaneously.
• Knowledge of hotel operations and Front Desk systems.

Responsibilities

• Efficiently handle check-in and check-out processes.
• Respond to guest inquiries and ensure a positive experience.
• Maintain accurate guest records and manage reservations.

Job description

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.