Front Desk Agent

Amman Rotana; معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Saudi Arabia is seeking a Front Desk Agent to provide outstanding customer service to guests. Responsibilities include managing check-ins, responding to inquiries, and ensuring privacy. Ideal candidates should have a hospitality degree and prior experience in a hotel environment. Strong English skills are essential, and knowledge of additional languages is a plus, enhancing guest interactions.

Qualifications

• Previous experience in hotel Front Office Department.
• Excellent written and verbal English communication skills.
• Knowledge of additional languages is an advantage.

Responsibilities

• Provide courteous service to guests.
• Administer front desk cashiering standards accurately.
• Monitor rate levels and occupancy for sales optimization.

Skills

Customer service

Interpersonal skills

Problem-solving

Computer literacy

Verbal communication

Written communication

Education

Degree in hospitality

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

Responsibilities

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
3. Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond effectively to guest queries.
5. Monitoring rate levels and occupancy to optimize sales.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Understanding and adhering to hotel policies, procedures, and service standards, and having full knowledge of hotel facilities and events.

Skills and Qualifications

Ideally, you should have a degree in hospitality and previous experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, with knowledge of additional languages being an advantage. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are beneficial.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, capable of working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Apply now.