Front Desk Agent

The First Group; Jeddah; On-site; SAR 24,000 - 36,000; Full time

Job summary

A leading company is seeking a Front Office Associate to ensure exceptional guest experiences at their hotel in Jeddah. This role involves greeting guests, managing check-ins and check-outs, and providing information about the hotel and local attractions. Candidates should have strong customer service skills, effective communication abilities, and a positive, team-oriented attitude. Previous experience in hospitality and a high school diploma are required.

Qualifications

• High school diploma or equivalent; Hospitality Management education is a plus.
• Good level of English.
• Previous experience in a Front Office Associate role.

Responsibilities

• Greet guests upon arrival and assist with check-in.
• Handle guest inquiries and complaints promptly.
• Provide information about hotel facilities and local attractions.

Skills

Customer Service Orientation

Excellent Communication Skills

Interpersonal Skills

Organizational Skills

Time Management Skills

Education

High school diploma

Hospitality Management and Tourism

Tools

Hotel Management Software

Job description

Overview

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

Job Description

The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.

Key Responsibilities:

• Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
• Provide information about hotel facilities, services, and local attractions to guests.
• Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
• Handle cash and credit card transactions accurately, following hotel policies and procedures.
• Maintain a tidy and organized front desk area, including lobby and guest service areas.
• Assist with reservations, including taking bookings over the phone, email, or in person.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain knowledge of hotel policies, procedures, and emergency protocols.
• Uphold high standards of cleanliness, hygiene, and professionalism at all times.
• Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

Desired Skill & Expertise

• High school diploma or equivalent; additional education in Hospitality Management and Tourism is a plus.
• Good level of English
• Previous experience in a Front Office Associate role in the hospitality industry.
• Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
• Excellent organizational and time management skills.
• Proficiency in computer systems and knowledge of hotel management software is desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.