Front Desk Agent

Dana Rayhaan by Rotana; Al Ahsa Governorate; On-site; USD 12,000 - 18,000; Full time

Job summary

A leading hotel seeks dynamic Front Desk Agents to enhance guest experiences. Responsibilities include welcoming guests, managing check-in and check-out processes, and ensuring high service standards. Candidates should have relevant experience in hospitality, excellent communication skills, and a customer-focused attitude.

Qualifications

• Previous experience in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is preferred.

Responsibilities

• Provide professional and customer-focused service to all guests.
• Greet guests personally and escort them to their rooms.
• Administer front desk cashiering standards and process accounts accurately.

Skills

Customer Focus

Problem Solving

Interpersonal Skills

Computer Literacy

Education

Degree in Hospitality

Tools

Opera

Job description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed and expected.
3. Conducting in-room and hotel familiarization, assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant information to respond to guest queries.
5. Being aware of daily rate levels and occupancy levels.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate posting of incidental charges using computerized systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Having a complete understanding of hotel policies, procedures, service standards, and hotel facilities.

Skills, Education, Qualifications & Experiences

You should ideally hold a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills are essential, along with knowledge of an additional language. Strong interpersonal and problem-solving abilities are required. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be customer-driven, proactive, and possess an outgoing, charismatic, and approachable personality. You should work well under pressure in a fast-paced environment, be a great team player, and thrive in working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork