Freelance Luxury Retail Trainer (Arabic Speaker)

CXG; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An exciting opportunity to join a global customer experience agency as a Freelance Trainer. Ideal candidates will have a strong background in luxury retail, 5+ years of experience in customer experience training, and bilingual fluency in Arabic and English. The role involves designing and delivering impactful training sessions that enhance service excellence for premium brands.

Qualifications

• Minimum of 5+ years in customer experience and training.
• Strong background in luxury retail.
• Proficient in Arabic and English.

Responsibilities

• Tailor training to client brands and needs.
• Deliver engaging training sessions in-person and online.
• Provide coaching support to reinforce learning.

Skills

Service Excellence

Customer Experience

Training Delivery

Communication Skills

Job description

We are looking for an Arabic Speaker Freelance Trainer for upcoming training and coaching projects with leading premium and luxury brands.

Who We Are

Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.

Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Role Summary

As a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include :

• Understanding our clients’ learning objectives and tailoring training to their brand and business needs
• Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
• Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
• Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance

Requirements

What you will bring along :

• Strong background in luxury retail with a focus on service excellence and customer experience
• A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
• Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling / CRM for retail frontline teams
• Proven experience in delivering engaging and interactive learning activities
• Excellent communication skills, with proficiency in Arabic and English
• Ability to develop training materials and activities is a plus