Food Services Operations Associate SMP

久位; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Food Services Operations Associate, der für die Umsetzung und Kontrolle der Lebensmittelservices in NEOM verantwortlich ist. Diese spannende Rolle umfasst die Planung, Überwachung und Verbesserung von F&B-Dienstleistungen in verschiedenen Gemeinschaften. Der ideale Kandidat hat umfangreiche Erfahrung im Projektmanagement und eine starke Kundenorientierung. Sie werden eng mit Dienstleistern zusammenarbeiten, um sicherzustellen, dass alle Dienstleistungen den höchsten Standards entsprechen. Wenn Sie eine Leidenschaft für Gastronomie und eine nachweisliche Erfolgsbilanz in der Führung haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 8-10 Jahre Erfahrung in einer Managementrolle in internationalen Hotel-/Cateringbetrieben.
• Starke Kenntnisse im Projektmanagement und in der Kundenbetreuung.

Responsibilities

• Überwachung und Planung der F&B-Dienstleistungen in NEOM.
• Sicherstellung der Einhaltung von Verträgen und Qualitätsstandards.

Skills

Projektmanagement

Kundenorientierung

Finanzielle Analyse

Konfliktmanagement

Kommunikationsfähigkeiten

Education

Bachelor in Hotelmanagement

Postgraduierte Studien in Betriebswirtschaft

Tools

MS Office Suite

Digital Plattformen für Lebensmittelservices

Job description

***Clarification on SMP Contract: It is Supplementary Manpower service contract job in which prospective applicants are interviewed and salary determined by NEOM interview panel; and being employed under the payroll of SMP Contract (SMP Vendor). Successfully mobilized candidates would be under the visa sponsorship of SMP Vendor Company/Contract.

ROLE OVERVIEW

The Food Services Operations Associate is responsible for the consistent implementation and control of the end-to-end Food Services operation within all NEOM Communities. The scope includes and is not limited to, foodservices in a multitude of large-scale dining halls across several locations, catering and events, school food services, hotel services and the operation of a central production unit.

The Food Services Operations Associate will develop and implements the NEOM food services standards and works collaboratively with the applicable food service partners, and internal Community Services department to provide the NEOM Communities with the highest level of food service possible.

The role of the Food Services Operations Associate is to ensure F&B Service Providers across NEOM Communities are consistently compliant with the service delivery execution plan and contract. The Food Services Operation Associate used audit tools and a strict program of inspections to capture performance and is responsible to report findings and to identify, develop, implement, and review F&B solutions that clearly demonstrate added value to the NEOMs Community requirements and its future demands. In addition, the Food Services Operations Associate will assist to develop and manage a first-class service to support complex, multi-disciplined sites and the requirements of NEOM.

All services are delivered through service partners; however, it is the Food Services Operations Associate role to ensure the structures, standards and processes are set correctly and delivered efficiently and consistently in compliance to these standards with him/ her and other members of the team. A consistent review of the required standards and driving continuous improvement is a key pillar of the role.

The Food Services Operations Associate assists to oversees and work with other team members to assure the food safety and specifications of products and food services processes by inspecting and enforcing quality policies, procedures, standards, and contractual obligations. The role also includes sustainability of the food services as part of the overall NEOM vision.

The role includes administration of contract documentation, service concepts, SOPs, and several other processes. The maintenance of Food Services department communication through apps and websites is also part of the role., this includes the process for complaint management as well.

The job role requires to commute from community to community and ensuring all activities are up to date, all daily activities are well communicated and transparent to food services

REQUIREMENTS SUMMARY

The Food Services Operations Associate SMP responsibilities will include, but not be limited to:

Project Planning & Scheduling

• Oversee, coordinate, and plan essential F&B services.
• Plan and design new and existing facilities inclusive of all equipment and OS&E
• Oversee service providers/contractors in the development and maintenance of a service delivery plan including the following key stages: due diligence, mobilization, transition, and operation.
• Ensure the implementation and mobilization of F&B contracts throughout the NEOM region.
• Initiate and Associate the contract governance program which include a variety of meetings/committees to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
• Suggest and manage enhancements in F&B services; recognize which areas of the project need to be re-addressed to maintain or improve efficiency and cost control and quality of services. Implement and manage these changes in the project management cycle.
• Service Provider/ Subcontractor Management:
• Ensure all service provider/contractors contracts and relevant SLAs are in place and services are provided in line with scope of work mentioned in the contract within the Region.
• Overall supervision of F&B service providers/contract through the contract governance, process, inclusive of auditing and inspecting service deliveries.
• Identify gaps, communicate with vendor management to ensure pro-active resolutions.
• Project Management:
• Ensure that all activities meet and integrate with NEOMs organizational requirements for quality management, food safety, health and safety and legal and statutory requirements. This includes the ISO quality standard 9001 and FSMS 22000-2018
• Oversee F&B contract sites fully comply with NEOM systems and procedures and supervise audits on operational efficiency at contract sites.
• Monitor that corporate policies and procedures are strictly adhered to, in order to maintain the integrity of operational activities.
• Ensure that operational activities meet and integrate with NEOM Food Safety, HSEQ, legal, and statutory requirements.
• Ensure that service providers/contractors are aware and live by NEOMs vision, business activities and expectations.
• Ensure standardized and effective management procedures across the NEOM communities.
• Manage all aspects of achieving the department overall operational implementation plan
• Monitor that corporate policies and procedures are strictly adhered to, to maintain the integrity of operational activities.
• Ensure that operational activities meet and integrate with NEOM legal, statutory and
• HSEQ requirements.
• Ensure that service providers/contractors are aware of NEOMs vision, business activities and expectations.
• To perform any other duties requested by line & Senior Management out of the regular routine but within the scope of work.
• Team:
• Evaluate the performance of the food services team and identify trainings needs
• Ensure clear targets are set for the team and strict follow up takes place.
• Develop the team and maintain an efficient and high performing structure. Ensure correct and enough resources are available.
• Day to Day:
• Conduct inspections, observations and audits and compile all findings to share with the operations manager
• Manage all NEOM digital platforms/ subscriptions used within Food Services Department NEOS app food menu, ensure all are up to date and well maintained
• Handles all resident and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved, residents are satisfied, and all traces of complaints and feedback recorded and reported
• Supports community service activities and participate on enhancement projects
• Support sustainability initiatives and drives forward with the team
• Monitor service providers follows instructions given by NEOM and notify if any deviation

EXPERIENCE & QUALIFICATIONS

Background, Skills and Experience

• Strong commercial mindset and financially fluent.
• Excellent time management skills and able work to strict deadlines whilst managing a complex, varied workload
• Able to identify and capitalize on new opportunities.
• Must have proven track record in innovation, forward thinking.
• Strong experience in project management and on time delivery.
• Aligned with HSE and safety culture and displaying exemplary behavior and safety leadership.
• Highly customer oriented and ability to work professionally and diplomatically with individuals at all levels.
• Possesses strong conflict management and problem-solving abilities
• Very adaptable, flexible and can effectively function in a highly dynamic environment
• Demonstrates maturity and excellence in communication, ability to build effective teams, effective interpersonal communication, and the ability to initiate and model positive change.
• Proficient computer skills, particularly in the MS Suite applications,
• Excellent English communication and presentation skills sufficient to express ideas and agreements concisely and persuasively, both orally and in writing, to a variety of constituencies.
• Demonstrated integrity, dependability, sound judgment, teambuilding, and resourcefulness to establish and maintain collaborative, positive, and effective working relationships with multiple and diverse constituency groups.
• Strong knowledge on foodservices, catering, events, and hospitality
• Remote working experience and community-based experience is a benefit
• Attention to detail, however ability to focus on bigger picture root causes and overall business perspective
• Capable to handle resident complaints, meet and find solutions

Qualifications

• Minimal 8-10 years in management role in international Hotel/Catering operations
• A Graduate in any discipline with major in Hotel/Catering Management/F&B Operations. Post graduate studies in business management will be an advantage.
• Career path experience, Hotel operations, International Contract catering, Branded multi-site operations and/or leisure experience.
• Middle East Experience is necessary. Experience in international business is beneficial
• Additional F&B credentials or another relevant recognized association/institute
• Relevant, updated qualification and certification in ISO Quality systems, specifically towards food safety and health and safety is essential

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