Food and Beverage Order Taker

Hilton Worldwide, Inc.; Medina, Makkah Al Mukarramah; On-site; SAR 20,000 - 30,000; Full time

Job summary

Join a leading global hospitality company as a Room Service-Order Taker. This role is vital in ensuring guest satisfaction by efficiently handling requests and maintaining service standards. You will be responsible for managing the Work Order System, responding to emergencies, and presenting a professional image. With a strong focus on teamwork and guest collaboration, this position offers an exciting opportunity to contribute to exceptional hospitality experiences. If you are passionate about service and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• Ability to handle guest requests and maintain service standards.
• Experience in logging and recording service requests.

Responsibilities

• Answer telephones and dispatch requests via a communication system.
• Maintain the computerized Work Order System and respond to emergencies.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Grade School Education

Tools

Computerized Work Order System

Job description

As a Room Service-Order Taker, you would be responsible for answering all telephones, dispatching via a 2-way communication system, and generating computerized reports to ensure department compliance with service standards.

What will I be doing?

As a Room Service-Order Taker, you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Respond to all emergency calls, including monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notify other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high-quality standards
• Remain calm and perform all essential functions during emergency situations

What are we looking for?

A Room Service-Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To succeed in this role, you should demonstrate the following attributes:

• Grade school education

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision, “to fill the earth with the light and warmth of hospitality,” unites us as a team to create remarkable hospitality experiences worldwide every day. Our team members are at the heart of it all!