Food and Beverage Order Taker

Hilton; Makkah Region; On-site; SAR 20,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as a Room Service-Order Taker, where your role is pivotal in ensuring guest satisfaction. You will manage requests, maintain service standards, and respond to emergencies, all while presenting a professional image. This full-time position at Hilton Suites Makkah offers a dynamic work environment where teamwork and dedication are key to creating remarkable experiences for guests. Embrace the opportunity to be part of a mission that fills the earth with warmth and hospitality, making every day a chance to shine in the hospitality industry.

Qualifications

• Ability to handle guest requests and maintain service standards.
• Experience in logging and recording service requests.

Responsibilities

• Respond to guest requests and maintain high-quality service standards.
• Handle emergency calls and coordinate office traffic effectively.

Skills

Customer Service

Communication

Emergency Response

Education

Grade School Education or Equivalent

Tools

Computerized Work Order System

Job description

As a Room Service-Order Taker, you would be responsible for answering all telephones, dispatching via a 2-way communication system, and generating computerized reports to ensure department compliance with service standards.

What will I be doing?

As a Room Service-Order Taker, you will be responsible for performing the following tasks to the highest standards:

1. Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
2. Maintain the computerized Work Order System, logging and recording all service requests, implementation, distribution, and closing of all Work Orders
3. Respond to all emergency calls, including monitoring the alarm system
4. Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
5. Coordinate and control all office traffic
6. Present a positive, professional, and courteous image to ensure guest satisfaction
7. Maintain the brand's high-quality standards
8. Remain calm and perform all essential functions during emergency situations

What are we looking for?

A Room Service-Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with team members. To succeed in this role, you should demonstrate the following qualities:

• Grade school education or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences every day. Our team members are at the heart of this mission.

Work Locations

Hilton Suites Makkah

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Room Service