FOH Supervisor

Saudi Petroleum Services Polytechnic; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the hospitality sector seeks an FOH Supervisor to ensure exceptional dining experiences. The role requires effective team leadership, operational control, and compliance adherence, making it essential in maintaining service standards and guest satisfaction.

Qualifications

• Hands-on leadership in a fast-paced service environment.
• Ability to coach, motivate staff, and maintain guest-centric culture.

Responsibilities

• Lead FOH team ensuring quality service and hygiene standards.
• Manage cash handling and POS system operations.
• Coordinate effectively between front and back of house.

Skills

Guest Service Management

Team Supervision & Development

Operational Control

Standards & Compliance

Cash & POS Management

Coordination & Communication

Job description

The FOH Supervisor ensures smooth and efficient front-of-house operations to deliver a superior dining experience. The role leads

the FOH team, oversees service quality, enforces hygiene standards, and ensures compliance with operational procedures. This

position requires hands-on leadership, effective coordination with the kitchen, and the ability to coach and motivate staff while

maintaining a guest-centric culture.

Skills

1. Guest Service Management

• Ensure guests are greeted and served according to service standards.

• Handle complaints and service recovery with professionalism.

• Monitor guest satisfaction levels and recommend improvements.

2. Team Supervision & Development

• Lead, coach, and develop FOH team members during shifts.

• Deliver daily briefings and allocate responsibilities efficiently.

• Participate in staff training and onboarding for new hires.

3. Operational Control

• Ensure FOH areas are clean, organized, and well-prepared at all times.

• Monitor service flow and table turnover for maximum efficiency.

• Coordinate with BOH and delivery teams to maintain service accuracy.

4. Standards & Compliance

• Enforce compliance with hygiene, grooming, and food safety standards.

• Ensure adherence to company SOPs and health regulations.

• Support internal audits and maintain operational records.

5. Cash & POS Management

• Operate and troubleshoot POS system efficiently.

• Oversee cash handling, shift reconciliation, and cash register controls.

• Report discrepancies and follow escalation procedures.

6. Coordination & Communication

• Act as liaison between kitchen, service team, and management.

• Communicate shift updates and guest feedback to Restaurant Manager.

• Promote teamwork and resolve conflicts promptly.

WORKING CONDITIONS:

• Work Environment: Customer-facing, fast-paced service floor.

• Physical Demands: Long hours standing, walking, and multitasking.

• Schedule: Rotational shifts, including weekends and holidays.

• Location: Assigned branch, with possible internal relocation based on business needs.

• Basic salary offered between 3,345 - 4,349 SAR