Floor Manager

Kitopi; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading food-tech company in Riyadh seeks a Floor Manager to oversee operations and ensure customer satisfaction. The ideal candidate must have a minimum of 5 years of experience in a similar role, excellent interpersonal skills, and the ability to work under pressure. Responsibilities include supervising staff, managing reservations, and maintaining service quality. This role offers an exciting opportunity to contribute to a dynamic team.

Qualifications

• Minimum 5 years experience in a similar role.
• Good market knowledge.
• Knowledge and skills in F&B retail.

Responsibilities

• Supervise activities inside the outlet.
• Ensure customer satisfaction through quality products.
• Manage floor staff workforce.

Skills

Team player

Interpersonal skills

Flexibility under pressure

Job description

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE. AWJ, a Kitopi company, is a fast-growing Food & Beverage Group of popular home-grown Middle Eastern, Mediterranean, and international dining concepts. Established in 2014, AWJ is on a mission to satisfy the world's appetite to create joy. Headquartered in Dubai, AWJ has expanded its presence to the Kingdom of Saudi Arabia and the USA through both owned and franchised locations. Its future plans include exploring key regional markets in Europe, North Africa, and the USA, integrating cutting-edge technologies, experimenting with flavors, and blending diverse culinary traditions.

Role: Floor Manager

Floor managers supervise activities inside the outlet, overseeing guest and kitchen areas, and work to ensure customer satisfaction through quality products and services. They aim to increase table turnover, maximize outlet profitability, and ensure sales strategies are applied effectively.

What You'll Do

• Assist in scheduling reservations or special events.
• Ensure effective communication with the culinary team and staff.
• Manage floor staff workforce, ensuring smooth coverage during shifts.
• Assist host staff with greeting and guest orientation during peak times.
• Organize shift documentation, including reports, training topics, and floor plans.
• Ensure staff meet service standards, monitor and retrain as needed.
• Record guest comments and feedback to improve service quality.
• Maintain cleanliness of dining and work areas.
• Conduct daily briefings to communicate policies and updates.
• Control product wastage in kitchen and guest areas.
• Report issues or grievances to the outlet manager.

What Are We Looking For?

• Minimum 5 years experience in a similar role.
• Ability to adapt to new work environments.
• Good market knowledge.
• Knowledge and skills in F&B retail.
• Presentable with strong interpersonal and communication skills.
• Hardworking, team player, flexible under pressure.
• Highly self-motivated with the ability to motivate others.