Financial Services Industry Executive - Middle East & Africa Leader

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Work within the Global Industry and Value team, part of Global Sales.

• Industry Executive’s mission - accelerate Financial Services customers journey to AI Powered, Experience Orchestration:
  • Hold peer-level relationships and be able to move easily across the Middle East Financial Services community
  • Partner with local teams and global experts to design commercial, financial & technical solutions
  • Build strong value cases and drive customer engagement in proof of concepts and ultimately, sales conversions, together with Account Executives & extended teams
  • Capture, create, package and share Financial Services thought leadership
  • Recommend & advocate for product & ecosystem solutions in our engagements
  • Work to drive findings & opportunities across the company
  • The Industry Executive will naturally become a focal point and drive Financial Services value across the Middle East

Responsibilities:

• “Show up differently” with customers. Engage in peer-level discussions about business outcomes and their deliverables in the language of Middle East financial services
• Proactively develop points of view, brainstorm potential engagements & develop insertion plans for targeted financial services accounts in partnership with Account Executives
• Maintain a pipeline of pursuits, qualifying opportunities and forecasting bookings in alignment with AEs
• Position and execute engagements that prove the value of Genesys solutions
• Articulate and customize global best practices, industry trends & benchmarks to deliver strategic presentations, advise and influence. Scale that knowledge through Genesys & Genesys partners:
  • Maintain updated points of view on industry trends and opportunities
  • Sales enablement artifacts to scale across markets
  • Bring Voice of the customer as valid feedback for all functions: account team, product, etc.
• Be the financial services expert focal point for the Middle East, via informal guidance, thought leadership presentations, product demos, business workshops and strategic discussions
• Be influential in financial industry forums/institutions/events to gain further brand awareness, recognition & credibility in the region

Required Qualifications:

• 10+ years of relevant experience as a Financial Services executive, or a background rooted in Financial Services consulting
• Strong, relevant, in-region financial services experience, with the ability to navigate both technical questions, financial services specific challenges, anticipate local cultural norms and expectations, plus fluency in business language preferences
• Experience building and retaining strong customer relationships, with proven C-suite engagement skills
• Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements
• Proven track record of earning cross-functional support for those solutions with strong storylines and quantified business cases
• Experience in diverse technology landscape, process/technology integration issues, customer design management, and/or service design thinking. Familiarity with Genesys or competitor technologies, especially Digital & AI, preferred