Field Service Supervisor

Honeywell; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A multinational technology company is seeking a Field Service Supervisor to lead their technical team in Riyadh. The role involves managing team performance, overseeing maintenance activities, and ensuring high levels of customer service. Candidates should have a Bachelor's degree in a related field and experience in large-scale environments. This is a full-time position based onsite in Riyadh, Saudi Arabia.

Qualifications

• Minimum of 3-5 years in a supervisory or team leader role managing technical teams.
• Proven experience working in a large-scale, critical environment.

Responsibilities

• Lead, mentor, and manage a team of on-site field service engineers.
• Direct and manage the Profit and Loss (P&L) associated with service delivery.
• Develop and oversee team schedules and on-call rosters.
• Conduct regular performance reviews and provide feedback.
• Oversee daily preventive, corrective, and predictive maintenance activities.
• Serve as the technical escalation point for complex issues.

Skills

Team leadership

Management abilities

Troubleshooting

Root cause analysis

Knowledge of ICT infrastructure

Project management principles

Education

Bachelor’s degree in Electronics Engineering, Computer Science, IT, or related field

Tools

Low Current systems knowledge

Job description

We are looking for a highly skilled and experiencedField Service Supervisorto lead our technical team in Riyadh. This key role is vital for ensuring seamless operations, maintenance, and support for our field teams. The ideal candidate will possess strong management abilities and a proven history of overseeing complex customer environments in a 24 / 7, high-availability setting. Occasionally acting as the primary on-site contact for our clients, you will be accountable for meeting and exceeding Service Level Agreements (SLAs) while driving operational excellence.

• Lead, mentor, and manage a team of on-site field service engineers and technicians, fostering a collaborative environment.
• Direct and manage the Profit and Loss (P&L) associated with service delivery.
• Develop and oversee team schedules, shift rotations, and on-call rosters to ensure comprehensive 24 / 7 / 365 coverage.
• Conduct regular performance reviews, provide constructive feedback and identify training needs for team members.
• Cultivate a culture centered on safety, quality, and continuous improvement.
• Oversee daily preventive, corrective, and predictive maintenance activities for all contracted systems.
• Serve as the technical escalation point for complex issues, providing guidance to the field service team.
• Ensure that all incidents and service requests are logged, prioritized, and resolved within the agreed-upon SLAs
• Minimum of 3-5 years in a supervisory or team leader role, managing technical teams and customer relationships.
• Bachelor’s degree in Electronics Engineering, Computer Science, Information Technology, Telecommunications, or a related field.
• Essential : Proven experience working in a large-scale, critical environment.
• Technical Skills :
• Knowledge of ICT infrastructure, servers, and virtualization technologies.
• Multi-disciplinary knowledge in various Low Current systems, including CCTV, Access Control, Fire Alarm Systems (FAS), and Building Management Systems (BMS) is important.
• Skills in troubleshooting and root cause analysis.
• Capability to thrive in a dynamic, fast-paced 24 / 7 operational environment.
• Basic understanding of project management principles.
• This position is full-time and based at our on-site office in Riyadh, KSA.
• This role may involve working in various environmental conditions.
• Candidates must be able to pass all required background checks.