Field Service Engineer - Riyadh

Johnson & Johnson; Riyadh; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in healthcare innovation is searching for a Technical Field Service professional. The role involves providing essential technical support, managing service operations, and ensuring high-quality customer interactions. Candidates should hold a Bachelor's Degree in Biomedical Engineering and have at least 3 years of related experience in service engineering within a multinational healthcare environment. The position requires frequent travel and a customer-centric approach for successful outcomes.

Qualifications

• Requires 3+ years of related experience in Service Engineering.
• Experience in a healthcare multinational company is preferred.

Responsibilities

• Provide technical assistance and quality service while ensuring compliance.
• Perform in-field service activities such as installations and maintenance.
• Monitor warranty/service contracts and respond to customer needs.

Skills

Customer Centric

Results Driven

Interdependent Partnering

Active Team Player

Education

University/Bachelor’s Degree in Biomedical Engineering

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Riyadh, Saudi Arabia

Job Description:

Job Description

Overall purpose of job:

• Providing technical assistance and quality service to customers while ensuring compliance guidelines are followed.
• Ability to assist the service manager with daily running of the service center, providing effective technical support and understanding customer needs, with administration responsibilities and logistics management.

Essential duties and responsibilities:

• Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.
• Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.
• Communicate independently in the right manner with internal and external customers.
• Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
• Monitor warranty / service contracts and follow up on their expiry.
• Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
• Maintain installation base for all products supported by TSC.
• Collaboration across franchise and business partners in the region.
• Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.

Special requirements:

• Experience in service contracts and training Field Engineers.

Other features of the job:

• Deals with peers, workers, sales reps and managers.
• Deal with distributors, customers (Hospital), end users and Biomedical Engineers.

Job location:

• Saudi Arabia, Riyadh
• Approximately 50-70% of travel may be required

Job Requirements

Essential knowledge and skills:

• Education: University/Bachelor’s Degree in Biomedical Engineer.
• Years of experience: Generally requires (3+) years related experience in Service Engineering.
• Experience working within healthcare multinational company

Core competencies required for this role:

• Outward Looking-Customer centric.
• Business and results driven.
• Interdependent partnering ability.
• Prudent risk taking.
• Active team player.