Field Service Engineer Complex System

Pasqal; Saudi Arabia; On-site; SAR 80,000 - 160,000; Full time

Job summary

An innovative company is seeking a Field Service Engineer to join its dynamic team in Saudi Arabia. This role focuses on the maintenance of cutting-edge quantum processing units, ensuring optimal performance and reliability. You will be responsible for onsite commissioning, troubleshooting, and collaborating with engineering teams to enhance maintenance processes. This position offers a unique opportunity to contribute to the advancement of high-tech machinery in a growing start-up environment, where your expertise will play a pivotal role in shaping the future of quantum computing. If you are passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Benefits

Health insurance: Tawuni - Gold A1 plan class

Key role in a growing start-up

Qualifications

• 5+ years of experience in maintaining high-tech complex machines.
• Strong knowledge in electronics, lasers, and communication networks.

Responsibilities

• Commissioning QPUs onsite and conducting final acceptance.
• Analyzing customer complaints and performing diagnostics.
• Collaborating on maintenance procedures with engineering teams.

Skills

Customer service orientation

Flexibility and adaptability

Cultural understanding of the Middle East

Analytical skills

Strong communication skills

Problem-solving skills

Technical curiosity

Education

Engineering degree or equivalent

Tools

Complex system engineering

Quality management systems (ISO 9001)

Job description

Pasqal is in the process of developing and manufacturing its second series of quantum computers at its Massy site. These QPUs can be installed either in premises controlled by Pasqal for availability to external clients via cloud access, or in the data centers (HPC) of external clients, in France, Europe, and internationally.

As part of this, we are looking for a Field Service Engineer to join a newly created "Installation and Maintenance" team in the "Engineering and Production" department. You will be responsible for the maintenance of the QPU in Saudi Arabia and will contribute to the improvement of the methods and processes in place, in close collaboration with the engineering teams.

The position will be dedicated to the maintenance of a QPU in Dammam, Saudi Arabia.

Your missions will be as follows:

• Performing the commissioning of QPUs onsite, as well as subsequent updates (software and hardware), and conducting the final onsite acceptance.
• Receiving, analyzing, and tracking customer complaints until resolution.
• Performing first-level diagnostics to define and coordinate the necessary activities to restore the machines in case of failure, then intervening onsite for the deployment of corrections.
• Contributing to the validation and development of diagnostic, repair, and maintenance procedures by closely collaborating with development teams (optics, opto-mechanics, electronics, mechanics, software) and production teams.
• Analyzing and reporting observed failures and defects, contributing to the continuous improvement of machine performance and reliability.
• Maintaining and developing maintenance documentation and ensuring traceability of interventions and machine configurations.

About you

You have a technical background or an engineering degree/equivalent, and at least 5 years of experience in the maintenance of high-tech complex machines in a certified quality system (at least ISO 9001).

Soft Skills:

• Customer service-oriented with an understanding of the business environment
• Flexibility and adaptability
• Good understanding of the cultural and social dynamics of the Middle East
• Reactivity, autonomy, and initiative
• Technical curiosity and organizational rigor
• Analytical and anticipatory skills
• Strong interpersonal and communication skills, both internally and with external partners
• Team spirit and pragmatism

Hard Skills:

• Strong knowledge in complex system engineering, special machines, and versatile technical knowledge (electronics, lasers, detection, modulation, software, cooling, communication networks, etc.)
• Excellent problem-solving and root cause analysis skills
• Knowledge of quality management system requirements (ISO 9001 or similar)
• Proficiency in Arabic and English; knowledge of French is a plus.

What we offer

• Offices in Dammam, Saudi Arabia
• Type of contract: permanent
• A key role in a growing start-up
• Health insurance: Tawuni - Gold A1 plan class