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Field Quality Supervisor

Rentokil Initial

Riyadh

On-site

SAR 200,000 - 300,000

Full time

2 days ago
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Job summary

A leading company in pest control solutions is seeking a Technician Supervisor in Riyadh. The role involves conducting field inspections, training technicians, and ensuring service quality to maintain client satisfaction. Candidates should hold a BS in Agriculture, Horticulture, or a related field and have 1-2 years of experience in a comparable position.

Qualifications

  • 1-2 years of experience in a similar role.
  • Knowledge of pest control principles and practices.

Responsibilities

  • Conduct field spot checks and vehicle inspections.
  • Train technicians and support in equipment maintenance.
  • Handle clients' complaints and ensure service quality.

Skills

Technical training
Complaint resolution
Team management

Education

BS in Agriculture, Horticulture, Agronomy or equivalent

Job description

  • Arrange all field Technicians' TPA
  • Conduct field spot checks, on average 2 for each technician per month (Daily should conduct a check at each site visited)
  • Conduct Vehicle inspections, for all branch vehicles/Assist designated Operations Officers while doing the monthly vehicle check-up.
  • Schedule, perform and train technicians and other field teams on equipment maintenance and following APL and other SHE instructions .
  • Handle clients' complaints and develop action plans to resolve
  • Arrange Pre-Treatment visits for new clients, big and VIP accounts
  • Support the technicians in the Initial Treatment of big and VIP accounts
  • Support in MyRentokil Level 3 installation, monitoring and auditing
  • Support in preparing "IPM and other Technical Reports" for clients
  • Ensure treatment recommendations are left on site detailing what was completed and what needs done to keep the premises pest free.
  • Support in preparing "Maps" for clients
  • Conduct field training for new joiners, technicians and other colleagues
  • Ensure their teams are complying with H&S procedures and wearing the correct PPE.
  • Monitor and control operational waste for their team.
  • Monitor service quality through site inspections, service paperwork and online reports, and direct communication with customers that fall within the team portfolio.
  • Follow up on the "Top 10 Infestation" Clients, Technicians and Pests
  • Support the field teams in the Preventative Maintenance
  • Checking and monitoring the Technicians work grid, signature capture, SRA and productivity
  • Assisting the Finance Team when conducting the monthly inventory for the vehicles
  • Train technicians on how to recognise leads and potential
  • Assist the Technical Engineering unit in preparing Work Accident Declaration Reports.
  • Assist the Sales team in surveying specific client premises.
  • Conduct the field trial of new products' and raise comments to the Technical Engineering unit.
  • Resolving customer complaints relating to service.
  • Organize planning to ensure maximum productivity with the dedicated officer
  • Field inspection reports compiled to the correct specification & frequency including root cause.

Requirements

BS in Agriculture, Horticulture, Agronomy or equivalent

1-2 years of experience in a similar role
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