Female Concierge - Saudi Only

Kempinski Hotels; Yanbu`; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Yanbu is seeking a Female Concierge to oversee the concierge desk operations. The role requires 1-2 years of relevant experience in a 5-star hotel and fluency in Arabic and English. Responsibilities include handling guest requests, team supervision, and ensuring high service standards. This position aims to enhance guest experiences through expert service and knowledge of local attractions.

Qualifications

• 1 to 2 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5-star hotel preferable.
• Ability to work and communicate in a multinational environment, fluent in Arabic and English.

Responsibilities

• Oversee daily operations of the concierge desk, ensuring guest requests are handled efficiently.
• Coordinate and supervise the concierge team to maintain service standards.
• Conduct training for new employees and ensure continuous improvement.

Skills

Supervisory skills

Luxury Hotel Experiences

Good Communication skills

General knowledge of tourist and business related information

Knowledge of hotel products and services

Education

Higher College Education

Tools

Microsoft Office

Opera

Job description

Female Concierge - Saudi Only

Application Deadline: 31 October 2025

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Yanbu

Compensation: ر.س4,200 - ر.س4,600 / month

Description

The Concierge Supervisor is responsible for overseeing the daily operations of the concierge desk to ensure that guests receive the highest quality of service in a friendly and efficient manner. This role requires maintaining the Kempinski and Leading Quality Assurance (LQA) service standards while fulfilling guests’ requests, handling inquiries, and coordinating with various departments to enhance the guest experience.

Key Responsibilities

• Plan and Supervise Concierge Operations: Oversee daily operations of the concierge desk, ensuring the team effectively handles guest inquiries and requests, from directions to transportation arrangements and tour reservations.
• Team Coordination and Grooming: Coordinate and supervise the work of concierge team members, ensuring they are well-groomed and adhere to service standards, ultimately contributing to guest satisfaction.
• Training and Motivation: Conduct training for new employees and ongoing on-the-job training for all team members. Motivate the team to deliver high-quality performance and ensure a culture of continuous improvement.
• Handle Guest Requests and Complaints: Address guest requests, inquiries, and complaints with professionalism, taking corrective actions when necessary. Maintain a log of complaints and follow up to ensure full guest satisfaction.
• Liaise with Other Departments: Collaborate with front office, housekeeping, and other departments to ensure accurate and updated information regarding guest requests, billing, and other specific requirements.
• Maintain Local Knowledge: Stay informed on hotel amenities, services, and local attractions to provide accurate recommendations and assistance to guests.
• Supervise Luggage Handling: Supervise the storage and handling of guest luggage, ensuring all items are handled with care and in accordance with hotel policies.
• Support Loyalty Program Initiatives: Keep the team informed about loyalty programs and benefits to enhance guest recognition and loyalty.
• Shift Reporting and Handover: Conduct shift handover with comprehensive reporting on guest complaints, unusual situations, and follow-up tasks to maintain operational efficiency.
• Administrative Duties: Complete and review reports, participate in briefings, and handle other administrative tasks as needed.
• Additional Duties: Perform any other duties assigned by the Supervisor or Manager to meet the business and hotel requirements.

Skills, Knowledge and Expertise

Education: Higher College Education

Experience: To fill the position, one of the following is required:

• 1 to 2 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5-star hotel preferable.

Language: Ability to work and communicate in a multinational environment:

• Arabic – excellent oral and written skills
• English – excellent oral and written skills
• Additional language - beneficial

Competencies: Include the skills the candidate must have to fill this position

• Supervisory skills
• Luxury Hotel Experiences
• Good Communication skills
• General knowledge of tourist and business related information
• Knowledge of hotel products and services

Technical Competencies: Computer literacy adapted to the field of training

• Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Good knowledge of Opera

Individual Characteristics: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Flexibility in the scheduling
• Initiative
• Customer service orientation
• Teamwork / Cooperation
• Oral and listening skills
• Good writing skills
• Friendly and caring attitude