Facility supervisor | Retail | Corporate| KSA | Riyadh

Robinson & Co (Singapore) Pte Ltd; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the region is looking for a Facilities Supervisor to oversee total facilities management across various properties in Saudi Arabia. This role involves ensuring compliance with health and safety standards, managing maintenance contracts, and coordinating with vendors to ensure efficient operations. Candidates should have a diploma in Facilities Management along with relevant experience managing retail facilities. Strong communication and customer orientation are essential.

Qualifications

• 3 to 5 years of experience in retail facilities management.
• Strong hands-on experience with MEP systems and security infrastructure.
• Professional affiliation with FM bodies is a plus.

Responsibilities

• Responsible for total facilities management of properties across Saudi Arabia.
• Ensure compliance with health and safety standards.
• Manage third-party vendor tasks and monitor performance.

Skills

Customer Service Orientation

Communication

Problem-solving

Leadership

Education

Diploma in Facilities Management

Tools

CAFM Software

Microsoft Office

Job description

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Facility supervisor | Retail | Corporate| KSA | Riyadh

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The Facilities Supervisor is responsible for the total facilities management of Al Futtaim Global Trading Co.'s properties across Saudi Arabia, including retail stores, offices, and warehouses (owned or leased). The role covers both hard and soft services such as Mechanical, Electrical, and Plumbing (MEP), housekeeping, pest control, security, fire protection systems, CCTV, and access control.

This position ensures the effective management of Annual Maintenance Contracts (AMCs), compliance with agreed SLAs and KPIs, and implementation of Al Futtaim's health and safety standards across all facilities.

Key Responsibilities

Planning and Implementation

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Supervision and Monitoring

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.

Corrective and Preventive Measures

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.

Security and Loss Prevention

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

Third-Party Vendor Management

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.

Budgeting and Finance

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

Helpdesk and CAFM Management

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.

Asset Management

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.

Required Skills and Qualifications

Education

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

Experience

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

Technical Skills

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

Communication and CRM Skills

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.

IT Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.