F&B Supervisor - In Room Dining (Saudi Nationality)

Accor Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

Join the Sofitel Riyadh Hotel & Convention Center as a Supervisor for daily restaurant operations. This role involves ensuring guest satisfaction and maintaining high service standards in a five-star luxury environment. Ideal candidates will possess strong communication skills and relevant hospitality qualifications, with opportunities for career development within the Accor family.

Benefits

Exclusive benefits specific to the hospitality sector.

Opportunities for career development within the company.

Qualifications

• Saudi National required.
• At least 2 years' experience in a 5-star luxury hotel.
• Fluent in English, Arabic preferable.

Responsibilities

• Supervise daily operations of the outlet and monitor service quality.
• Train colleagues and foster a positive work environment.
• Engage warmly with guests to ensure customer satisfaction.

Skills

Communication

Interpersonal skills

Organizational skills

Education

High School qualification or equivalent

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

Tools

MS Office

Job description

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

• Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet’s concept and offerings to guests and colleagues.
• Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.
• Support the Restaurant/Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.
• Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.
• Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.

Qualifications

• Saudi National
• Holds a High School qualification or equivalent, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred.
• Experience as a supervisor in a high-volume restaurant with the highest service levels, and at least 2 years’ experience working in a 5-star luxury hotel environment.
• Possess basic computer skills, including MS Office, and fluent verbal and written communication skills in English (Arabic or other languages preferred).
• Exhibits strong interpersonal and communication skills to interact effectively with guests, colleagues, and stakeholders at all levels, as well as exceptional organizational skills with attention to detail.
• Demonstrates the physical ability to stand for extended periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays, in accordance with business requirements.