Experience Center Receptionist

SupportFinity™; Riyadh; On-site; SAR 36,000 - 60,000; Full time

Job summary

PwC Middle East is seeking an Associate to support internal firm services. This role involves managing the reception area, handling inquiries, and assisting in the operation of physical workspaces. Ideal candidates should possess strong communication and organizational skills, ensuring a welcoming environment for visitors.

Qualifications

• Entry-level role with required communication and customer service skills.
• Familiarity with facilities management and reception tasks beneficial.
• Ability to handle inquiries promptly and maintain office operations.

Responsibilities

• Operate switchboard and handle reception activities.
• Greet visitors and address inquiries accurately.
• Manage administrative tasks for front office and maintain space.

Skills

Active Listening

Communication

Customer Experience (CX) Strategy

Facilities Engineering

Event Execution

Tools

AutoCAD

Integrated Workplace Management System (IWMS)

Job description

Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

To operate switchboard and handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Key Responsibilities

Financial

Adhere to the allocated budget for the administrative function of the office

Customer

Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately

Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

Operate the switchboard

Screen and route incoming telephone calls, take messages, and answer incoming queries

Maintain visitor and caller logs

Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators

Answer queries from visitors and callers, and refers them to the appropriate person

Perform general maintenance of the reception area

Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)

Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)

Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)

Support office manager in events planning and organization

Act in accordance with regulations

Perform Other Administrative Duties As Required

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date