Executive Director - Visitor & Community Services (COR424)

Qiddiya Investment Company; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading development firm in Saudi Arabia is searching for an Executive Director - Visitor & Community Services to enhance visitor and community experiences. This role demands extensive experience in designing visitor strategies and community engagement initiatives. The position offers a dynamic environment focused on tourism impact and collaboration with industry leaders.

Benefits

Opportunity to be part of a major city development

High-impact work environment

Collaboration with global industry leaders

Qualifications

• 15+ years of relevant experience in visitor and community services.
• Proven track record in community engagement initiatives.
• Strong understanding of tourism impact and stakeholder coordination.

Responsibilities

• Develop and manage a customer-centric Visitor & Community Services Strategy.
• Design and implement visitor experience training programs.
• Foster community engagement to improve local tourism sentiment.

Skills

Visitor experience strategy development

Stakeholder collaboration

Community engagement

Visitor journey mapping

Benchmarking and metrics analysis

Education

Bachelor’s degree in a related field

Job description

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
• Serve as the ‘voice of the visitor’ by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
• Design and deliver visitor experience training and education programs for all relevant stakeholders
• Regularly review visitor offerings and lead the implementation of improvement initiatives
• Build sector knowledge through continuous research, insights, and participation in industry events
• Manage the assets incentives program to drive high standards in visitor experience across all assets
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
• Foster positive local sentiment towards tourism through proactive community engagement initiatives
• Create and implement communication plans to inform communities via appropriate channels
• Develop benchmarking tools to monitor and measure community sentiment
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow

• 15+ years of relevant experience with a Bachelor’s degree in a related field
• Proven track record in designing and implementing visitor experience and community engagement initiatives
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination

• The opportunity to be part of one of Saudi Arabia’s most ambitious city developments.
• A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning