Enterprise Account Manager

Deliverect; Riyadh; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading global SaaS company is looking for an Enterprise Account Manager in Saudi Arabia. This role focuses on building strategic relationships, driving new business, and ensuring success with our platform, while directly impacting the hospitality industry in the region. Candidates should have a minimum of 3 years in a similar role, fluency in English and Arabic, and a strong customer focus.

Benefits

Learning opportunities

Inclusive policies

Diverse international team

Qualifications

• 3+ years in Enterprise Account Management or B2B sales.
• Fluency in English (C+) and Arabic required.
• Experience with Deliverect is a plus.

Responsibilities

• Build strategic relationships with enterprise customers.
• Drive new business and ensure customer success.
• Conduct check-ins and gather feedback.

Skills

Analytical skills

Customer-focused

Relationship-building

Tech-savvy

Communication

Tools

HubSpot

Looker

CRM tools

Google Suite

Salesforce

Zendesk

Planhat

Job description

Deliverect, a rapidly scaling global SaaS unicorn, is revolutionising technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower individuals to develop their careers while contributing to a larger purpose.

Department Focus

Meet the Growth team—motivated professionals dedicated to propelling our customers forward. We understand the dynamic landscape of business needs and take a proactive approach to support and maximize our platform's potential. We build long-term relationships by collaborating with customers to uncover growth opportunities and co-create strategies for success.

Your Impact

As we experience growth in the Middle East, we seek a passionate Enterprise Account Manager (EAM) in Saudi Arabia. You will build strategic relationships with enterprise customers, drive new business, and ensure their success with Deliverect.

Typical Day

• Understand your customers' unique needs within the Saudi hospitality market.
• Identify how our platform can optimize their operations and foster growth.
• Act as a trusted advisor, promoting Deliverect features and ensuring a seamless experience.
• Develop account plans to maximize lifetime value through upselling and cross-selling.
• Collaborate with sales to find new opportunities.
• Use data insights from HubSpot & Looker to track KPIs and refine strategies.
• Build strong relationships, acting as the primary contact.
• Conduct check-ins, gather feedback, and coordinate with internal teams to meet customer needs.
• Provide onboarding and training using Google Suite tools.
• Partner with marketing to develop case studies of successful clients.
• Work with product teams to tailor features for the Saudi market, addressing local challenges.
• Explore partnerships with key players in the Saudi food service ecosystem.

Your Expertise

• 3+ years in Enterprise Account Management or similar B2B sales roles with proven revenue growth.
• Deep knowledge of the restaurant industry and regional business challenges.
• Strong analytical skills; experienced with HubSpot and Looker.
• Excellent communication skills; fluent in English (C+) and Arabic.
• Customer-focused with strong relationship-building skills.
• Tech-savvy and passionate about our solutions.
• Organized, motivated, and capable of managing multiple priorities.
• Experience with Deliverect is a plus but training will be provided.
• Familiarity with our platform and its value to restaurants is essential.
• Proficient in CRM tools like HubSpot or Salesforce, and ticketing systems like Zendesk.
• Knowledge of project management tools like Planhat and Google Suite.

Additional Information

• This is a full-time, hybrid role requiring fluency in English and Arabic. Knowledge of a European language (French, Spanish, German) is a plus.
• We seek candidates who thrive in fast-paced, competitive environments, are motivated, independent, and team-oriented.

Join Deliverect: Be part of a dynamic, innovative team in a fast-growing SaaS unicorn. We offer learning opportunities, inclusive policies, a diverse international team, and a culture of innovation and impact. We are committed to diversity and equal opportunities. Applicants must have the legal right to work in the role's country; we do not support relocation or travel assistance. Support is available during recruitment for accommodations or assistance.