Engineer - Field Services - Microland

Echelonix; Riyad Al Khabra; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the IT field seeks a Field Services Support Engineer responsible for maintaining efficient IT systems. Tasks include installing hardware, providing technical support, and ensuring security for all endpoint devices. Ideal candidates should have a tech background and Microsoft certifications.

Qualifications

• Technically skilled in Windows OS installation and troubleshooting.
• Bachelor's degree or equivalent required.
• Certification like Microsoft 365 Certified preferable.

Responsibilities

• Provide support for IT systems and ensure high uptime.
• Assemble and install client desktop computers.
• Conduct remote desktop troubleshooting for end-user issues.

Skills

Behavioral

Aptitude

Communication

Hardware and Networking

Installation and configuration

End Point Security

Antivirus management

data encryption

Windows Operating System

Education

Any Graduate

Tools

Microsoft 365

Job description

Take Your Hiring to the Next Level

Required Skills

Behavioral | Aptitude | Communication

Technology | Hardware and Networking | Installation, configuration, maintainance and repair

Technology | Audio, Video support | Installation and configuration

Technology | Windows Operating System | Installation, configuration and management

Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies

Education Qualification :

Any Graduate

Certification Mandatory / Desirable :

Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate

1) Field Services Support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.

2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.

3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.

5) To perform the system changes adhered to organizational policies.

6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments

7) Technical Skills

a. Windows Operating System :

b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11

c. Understanding of desktop applications and how do they work, installation & uninstallation.

d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently

8) In addition to above, support and perform below activities.

a. Exchange and Mobility Clients

b. Printer management

c. Backup and Recovery

d. Audio, Video support

e. End Point Security / Patch Management

f. Hardware and Networking

This job has been sourced from an external job board.

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